Are the products safe to use?

All our products are sourced from reputable manufacturers and comply with safety standards. Please follow the instructions provided with each product. If you have any specific concerns, feel free to contact us.

How do I clean and maintain my product?

Cleaning instructions vary by product. Most (neoprene) can be cleaned with warm water and mild soap. Toys can be cleaned with warm water and mild soap or a designated toy cleaner.

Are there size or compatibility options for products?

Yes, some products come in various sizes or with compatibility features. Check the product description or reach out to us for specific details.

What if I have questions about a product?

If you need help choosing the right product or have questions about features, feel free to contact us via email help@huskyunderground.ca

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options. The transaction will appear discreetly on your billing statement.

Can I cancel or change my order after placing it?

Orders can be changed or canceled within 24 hours of placing them, provided they haven’t been shipped yet. Please contact our support team immediately for assistance via email (help@huskyunderground.ca)

Can I order without creating an account?

Yes, we offer a guest checkout option. However, creating an account allows you to track orders, save shipping information, and receive exclusive offers.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive discounts, promotions, and updates on new arrivals.

What are the different item status?

We have a couple to indicate if we have something on hand or if we order the item on demand.
"Available to order" it will show an estimated time to receive your order.
"In stock" we have it on hand, green means a healthy amount, orange means we're getting low
"Out of stock" means we have 0 and are unsure if we can order it in at this time.

Do you ship internationally?

Yes! We ship to many countries around the world.

Some products may be restricted depending on local regulations, so please make sure to check your region’s laws before placing an order.

What if my package doesn’t arrive?

If your order hasn’t arrived within the estimated delivery window, reach out to us and we’ll help track it down and resolve the issue as quickly as possible. The pack’s got your back. 🐾

How fast do you ship orders?

Most orders are packed and shipped same day or within 24 hours.
The only exception is when we’re waiting on an inbound restock — we try to keep everything on hand, but some items are ordered on demand.
If a product is marked “Available to Order,” you’ll see an estimated ship-out timeframe on the product page.
Need part of your order sooner?
You’re welcome to request a split shipment — just email us at orders@huskyunderground.ca and we’ll make it happen.

What is your return policy?

For hygiene reasons, we cannot accept returns or exchanges on opened or used products. However, if an item is defective or damaged during shipping, please contact us within 14 days of delivery for a replacement or refund.

To start a return, you can contact us at returns@huskyunderground.ca

What if my item is defective or damaged?

Please reach out to us right away at help@huskyunderground.ca

How can I contact you?

contactus@huskyunderground.ca

Do you offer assistance in selecting products?

Absolutely! Please reach out to us via email and we will assist you the best we can!